Coronavirus (COVID-19) Information for Our Patients

The health and safety of our patients and staff are our first priority. We are taking many steps to make certain Charleston Dermatology is a safe environment for you to receive expert care during this difficult time. We recognize that skin diseases will not stop because of the coronavirus. We are here and available for all your questions and needs.

 

We are open for in-office appointments and are now offering telehealth appointments to best serve our patients.

 

We ask that all our patients consider the nature and urgency of your scheduled visit and whether that visit can be conducted remotely via telehealth or should be postponed. This is especially true for our senior citizen patients and those with chronic medical conditions.
 
Telehealth Information

  • How do I schedule an appointment? To schedule a telehealth appointment, simply call our office just as you would for an in-person visit.
  • What device or app will I require? The visits can be performed on any mobile phone, iPad (or other tablet) or computer with video interface abilities. You will also need access to WiFi or cellular data during the time of the visit. You do not need to download any app to conduct the visit.
  • How does the visit work? When scheduling your appointment, we will give you the option to receive a text message or email. When your appointment time arrives, you will then receive a text message or email with a link. Simply tap the link and you will be immediately connected via a video chat platform. If prompted, please ensure the microphone and camera on your device are “enabled.”
  • What about prescriptions? Any prescriptions will be sent to your pharmacy electronically at the time of the visit.
  • What if a procedure is needed? If a procedure is recommended, that will be scheduled for an upcoming in-person visit.

If you are unsure if you have video capability on your device, you can still schedule a telehealth appointment. Please call our office and we will coordinate an appropriate method of communication with you.
 
In-Office Visit Information
We are taking the following precautions to make Charleston Dermatology offices safe places for you to receive expert care:

  • Sanitizing the waiting room surfaces, doorknobs, restroom fixtures, counters, credit card terminals and other horizontal surfaces regularly throughout the day.
  • Magazines, newspapers and other shared materials have been removed from waiting and exam rooms.
  • Every pen or iPad used for patient data entry is sanitized after each and every use. If you touch a pen or iPad, you can be confident it is clean.
  • We are a handshake free zone.
  • We have rearranged our waiting rooms to maximize social distancing.
  • Our exam rooms are sanitized after every patient visit.
  • Hand sanitizer is available for patient and staff use in all waiting and clinical areas.
  • Per CDC and SC DHEC guidelines, all patients are screened for coronavirus symptoms.
  • Are waiving all appointment cancellation fees.
If you have any of the following symptoms or exposures please call to reschedule and utilize our telehealth option instead:
  • Fever, cough or shortness of breath
  • Exposure to a patient with coronavirus (COVID-19)
  • Exposure to a patient with flu or other communicable diseases
  • Traveled internationally or via airplane within the last two weeks

Finally, we are asking all of our patients to come to appointments alone unless you are a minor, need assistance due to medical conditions, or we have requested you bring a driver due to surgery.

Coronavirus Screening and Testing
At Charleston Dermatology, we cannot offer testing for coronavirus. We recommend you contact your primary care provider or utilize online virtual/telehealth options at: